Customer Service Team Officer – Launceston

St Giles is a leader in Tasmania’s disability landscape. Our teams are Collaborative, Intentional, Accountable, Uncomplicated and Optimistic.

The Opportunity

We are offering a full-time position in our Customer Service Team in our Launceston office.

You will play an important  role in liaising with our participants and staff and be responsible for providing customer service and administrative support to ensure the efficient operation of the reception area. 

As a full-time Customer Service Officer, you will be part of a dedicated team, supporting one another to make a meaningful difference in the lives of the people we serve. 

Your Expertise & Responsibilities

We are looking for an energetic, self-motivated, Customer Service Representative who is passionate about delivering exceptional customer service.

You will also have a track record of working collaboratively, with exceptional administration and record keeping experience, ideally in the health or disability sector.  Enthusiastic and empathetic, with strong customer service and interpersonal skills. Other key attributes are attention to detail, completing tasks in a timely manner, excellent organisation skills and intermediate experience using   Microsoft’s Office suite and software packages.

To view the full range of tasks, levels of responsibility and selection criteria, please refer to the Position Description.

We require a current drivers licence, National Police Check, NDIS Worker Screening Check and a Working with Vulnerable People Check with the NDIS screening tool added. Current COVID-19 Vaccination is also required.

Remuneration & Benefits 

  • Competitive salary & salary packaging.
  • A highly supportive culture & team environment.
  • The opportunity to build your career with a successful established & trusted Organisation.
  • Employee Assistance Program benefit for you & your family.

How to Apply

  • Please email your application to
  • We require all applications to include the following:
    • Cover letter
    • Resume 
    • Additional documentation addressing the Selection Criteria (approximately 2 pages)

Enquiries to Jasmine Johns on 6345 7399

Applications must be submitted by 9am, Monday 11 July 2022